THE Challenge
Finding backordered fluid to satisfy an urgent request.
One of our respected OEM dealers faced an urgent need for fluid due to a critical vehicle down issue. Despite their request for expedited delivery, the fluid was backordered, with an estimated arrival several weeks out.
OUR APPROACH
Quick thinking and coordination between dealers.
By leveraging our extensive dealer network, the Kem Krest team coordinated with another dealer who was able to provide the required fluid the same day.
THE RESULT
Dealership trust and customer delight.
The dealer expressed their confidence in our team, stating, “If there’s one team I know I can rely on, it’s the Kem Krest Team.” At Kem Krest, we take great pride in exceeding expectations and providing exceptional customer care. The responsive services we provide help OEMs retain warranty vehicle customers.