Our customer, a global powersports OEM, prides itself on a legacy of quality. However, during the sub-assembly process, one of our frontline associates noticed scratches on painted surfaces. Upon further investigation, we learned the OEM’s paint supplier changed the formula, causing it to scratch more easily. To uphold consumer satisfaction and minimize product returns, we needed to quickly find a solution.

As a dedicated partner, we maintain the highest level of quality standards and work closely with our customers to implement suitable solutions when problems arise. In this case, our team found a two-part solution. First, we re-engineered the packaging to prevent scratching. Second, we sourced a new paint supplier with a high-grade paint that would hold up in the toughest environments and meet the OEM’s specifications.

Our solutions helped the OEM resolve a quality concern and protect their brand. These improvements saved them approximately $375,000 in product returns!